- And no, it's not a power outage because your computer is still on.
- And no, I can't make our service provider come to your desk and type your work.
- Yes we've called them.
- No, you don't need to call them.
- OK, I appreciate your ability to tell me what's wrong with the network.
- Please don't ask to get in my network room.
- I bet you're angry about getting to stand around and talk to all your coworkers about how much of a screw up IT is.
- Yes I'm sure that we have the highest executives working on it.
- I know that your home internet is faster and doesn't go down all the time.
- I'm sure Time Warner would love our business
- Maybe you can go home but maybe you should ask your supervisor
- No, the security guard does not know what's going on
- Please don't give my phone number out to everyone on the 3rd floor so they can call me to ask what the status is
- I do understand you can't work....just as I am not able to work because I'm on the phone with all of the 3rd floor
- Well maybe you should go home
- I hope you are able to come in in the morning too
- I'll be sure and let the president of your division know that you are very upset with me and IT
- Yes I realize that it is now 3pm and you have not been able to work all day.
- Maybe you should have listened to your supervisor when they told you to go home and work.
- Wow, look at that, the service came up.
- I know that our Service Provider should pay us for the productivity that you lost
- Please be sure and tell my supervisor that I just walked the floor and told people to be patient, he would love to hear that from you.
99.6% upage over the last year for our network and the 0.4% is when I get to hear the best advice I have ever heard.
No comments:
Post a Comment